Does your household currently subscribe to Xfinity Cable TV Service? * Yes No Cable TV Specific QuestionsThis section only applies to Comcast/Xfinity Cable TV Service, not Internet or Streaming Services Which Xfinity services do you subscribe to? (Select all that apply) Basic TV Premium Channels Internet Phone Don't know Which of the following statements best describe your assessment of the channel lineup? They offer a great selection of my favorite programming. It’s pretty good… missing a few channels though. It’s missing a number of my favorite channels I’m not satisfied with the programming offered by the cable provider. On a scale of 1-5, how would you describe the reliability of Xfinity? 1=very unreliable...I've had many problems 2 3 4 5=very reliable...I've had no problems How would you rate the quality of your television service? (signal, sound and picture quality) Very poor Poor Average Good Very Good How would you rate the quality of Xfinity’s customer service? (Select one) Very poor Poor Average Good Very Good During the past year, how many times have you lost your entire cable signal for a period of fifteen minutes or more? (please estimate) 1-2 3-5 6-10 More than 10 Have you ever had any complaints? Yes No If you have had any complaints, on a scale of 1-5, how would you describe your provider’s ability to resolve service issues? 1=Very Poor...They have been unable to solve my service issues 2 3 4 5=Very Good...when I've had service issues they've resolved them No Cable TV Questions These two questions only apply to those that are not current cable TV Subscribers If you have never subscribed to cable TV, why not? Install Cost Monthly Bill Antenna Meets Needs Don't much watch TV Have a dish Cable not available Streaming handles all my needs (Select all that apply) If you are a former cable subscriber, why did you cancel? (Select all that apply) Too Expensive Poor Service Outages Poor picture and sound Limited Choices Other Bolton Access TV Questions The following questions apply to the Local Bolton Access TV Channels Are you familiar with Bolton's local access TV channels? Yes, I watch programs on them regularly Yes, I watch them occasionally Yes, I know we have them, but I don't watch them No, I did not know that Bolton had Local Access Channels What is a Local Access Channel? Indicate how often you use/watch the following: RegularlySometimesNeverI did not know we had this Bolton Access TV's Public Channel on Comcast Channel 8 Bolton Access TV's Public Channel on Comcast Channel 8 - Regularly Bolton Access TV's Public Channel on Comcast Channel 8 - Sometimes Bolton Access TV's Public Channel on Comcast Channel 8 - Never Bolton Access TV's Public Channel on Comcast Channel 8 - I did not know we had this Bolton Access TV's Government Channel on Comcast Channel 99 Bolton Access TV's Government Channel on Comcast Channel 99 - Regularly Bolton Access TV's Government Channel on Comcast Channel 99 - Sometimes Bolton Access TV's Government Channel on Comcast Channel 99 - Never Bolton Access TV's Government Channel on Comcast Channel 99 - I did not know we had this Bolton Access TV's Video on Demand (VOD) service Bolton Access TV's Video on Demand (VOD) service - Regularly Bolton Access TV's Video on Demand (VOD) service - Sometimes Bolton Access TV's Video on Demand (VOD) service - Never Bolton Access TV's Video on Demand (VOD) service - I did not know we had this Bolton Access TV's YouTube Channe Bolton Access TV's YouTube Channe - Regularly Bolton Access TV's YouTube Channe - Sometimes Bolton Access TV's YouTube Channe - Never Bolton Access TV's YouTube Channe - I did not know we had this Nashoba Regional School Committee's YouTube Channel Nashoba Regional School Committee's YouTube Channel - Regularly Nashoba Regional School Committee's YouTube Channel - Sometimes Nashoba Regional School Committee's YouTube Channel - Never Nashoba Regional School Committee's YouTube Channel - I did not know we had this Bolton Access TV's Facebook Page Bolton Access TV's Facebook Page - Regularly Bolton Access TV's Facebook Page - Sometimes Bolton Access TV's Facebook Page - Never Bolton Access TV's Facebook Page - I did not know we had this Which of the following types of LOCAL programming that you would like to see? Watch NowWould Like To SeeNo Interest Talks with Town Officials Talks with Town Officials - Watch Now Talks with Town Officials - Would Like To See Talks with Town Officials - No Interest Senior Services/Info Senior Services/Info - Watch Now Senior Services/Info - Would Like To See Senior Services/Info - No Interest Food/Cooking Food/Cooking - Watch Now Food/Cooking - Would Like To See Food/Cooking - No Interest LGBTQ+ focused LGBTQ+ focused - Watch Now LGBTQ+ focused - Would Like To See LGBTQ+ focused - No Interest Town Elections Town Elections - Watch Now Town Elections - Would Like To See Town Elections - No Interest Veteran Services/Info Veteran Services/Info - Watch Now Veteran Services/Info - Would Like To See Veteran Services/Info - No Interest Local History Local History - Watch Now Local History - Would Like To See Local History - No Interest School Performances School Performances - Watch Now School Performances - Would Like To See School Performances - No Interest Educational/Children's Educational/Children's - Watch Now Educational/Children's - Would Like To See Educational/Children's - No Interest Financial Financial - Watch Now Financial - Would Like To See Financial - No Interest Local News/Weather Local News/Weather - Watch Now Local News/Weather - Would Like To See Local News/Weather - No Interest Health/Exercise Health/Exercise - Watch Now Health/Exercise - Would Like To See Health/Exercise - No Interest Hobby/Interest Hobby/Interest - Watch Now Hobby/Interest - Would Like To See Hobby/Interest - No Interest Gardening / Farming Gardening / Farming - Watch Now Gardening / Farming - Would Like To See Gardening / Farming - No Interest Local Business Local Business - Watch Now Local Business - Would Like To See Local Business - No Interest Information Information - Watch Now Information - Would Like To See Information - No Interest Local Art and Culture Local Art and Culture - Watch Now Local Art and Culture - Would Like To See Local Art and Culture - No Interest Local Youth Sporting Events Local Youth Sporting Events - Watch Now Local Youth Sporting Events - Would Like To See Local Youth Sporting Events - No Interest Local Music Performances Local Music Performances - Watch Now Local Music Performances - Would Like To See Local Music Performances - No Interest Town/School Meetings Town/School Meetings - Watch Now Town/School Meetings - Would Like To See Town/School Meetings - No Interest Religious/Cultural Religious/Cultural - Watch Now Religious/Cultural - Would Like To See Religious/Cultural - No Interest Student Produced Programming/Content Student Produced Programming/Content - Watch Now Student Produced Programming/Content - Would Like To See Student Produced Programming/Content - No Interest Is there any other type of programming you’d like to see? At what time(s) are you most likely to watch local access channels and programming? Morning Afternoon Evening Late Night When prompted by Facebook, YouTube or email For special occasions (i.e. school graduations, etc.) Never Other (Select All That Apply) Internet QuestionsThe following questions only apply to internet access and streaming channels viewed over the internet Who is your Internet provider? Xfinity Verizon Starlink Other Do you only have internet service in your home without a cable TV subscription? Yes No Do you use the internet to access television and other media services? Yes No Which streaming services do you subscribe to? Netflix Amazon Prime Video Disney+ Funimation/Crunchyroll Hulu HBO Max Peacock Paramount+ Apple TV+ Discovery+ PBS Other (Select All that Apply) Which device do you use for streaming? Roku Apple TV Box Chromecast Amazon Fire TV Stick Built-in TV App Nvidia Shield TV Other (Select all that apply) On a scale of 1-5, how would you describe the reliability/quality of Internet? 1 = very unreliable … I’ve had many problems 2 3 4 5 = very reliable … I’ve had no problems Demographic Questions Age Bracket <19 20-39 40-59 60+ Number of People in the household? 1-2 3-5 6+ Leave this field blank
